"This was our second time building and we wanted to do something a little bit special knowing we would be here for at least the next 10 years. We had known Adam for a few years and a friend had recently built with Adam and the New Image team. The quality of that finished product and the feedback received gave us confidence that New Image would be able to produce that for us. Adam gave us options around the design side and attended every meeting we had with our Architect. This was fantastic and his insights and advice helped shape the design. This proved invaluable I’m sure when it came to pricing accurately and ultimately during the build process.
We had a budget in mind for the build, plus had allowed additional budget for items I had assumed would be outside of the build contract and that we would need to source ourselves. When Adam came to provide a build price and full list of specifications, I was surprised to see everything I had needed outlined in there. It was extremely thorough and nothing was excluded. It was at that point that I knew we were making the right decision and I knew that there would be full transparency from the New Image team through the process.
Communication through the process was exceptional, nothing was too much of a problem and typically when a change was needed we were given options or a recommendation to help in our decision making. The online platform the New Image team is amazing. It enabled us to see the programme for the entire build, to login daily if needed and check on updates, including photos the team were making of progress. It also enabled easy approval of payments and to check progress against time and budget.
We are really happy with the finished product, we spend way more time at home now than we used to, and it still feels like we are on holiday in our own house! Thanks again."